How do you only show published products in the dropship portal?
When setting up an inventory feed for a dropship provider, all of the items fetched will be shown in the dropship portal, along with the feed settings. Some marketplaces may want to hide some of this detail.
For example, to only show the published items. Or, show their products with the content edited (e.g. if the marketplace is re-shooting the images). When doing this, you'll need to select the following option under the inventory feeds tab in the dropship provider settings. You may need to refresh the portal once the setting change has been made for it to take effect.
Note: You'll still see the inventory feeds under Inventory > Inventory feeds if you need to change settings or publish products.
Last updated November 6th, 2020
How can a vendor mark an items as Not Dropship?
If a vendor does not want certain items or information to be shared in a marketplace, they can tag these items as
no-dropship as default. This will then keep Jetti from pulling in the information of the items. Custom tags can be added also, this can be done from the Publishing tab in the inventory feed settings.
Last updated October 2nd, 2020
If there is a dropshipper with multiple brands, can a single email be used for the dropshipper?
Currently this is not possible, as each brand needs to have a different contact email. For payments, however, the same email can be used.
Last updated April 29th, 2020
Why is Jetti pushing invalid customer emails to dropship vendor systems?
By default Jetti doesn't send the customer emails. "Including customer emails" is off by default in the app to prevent duplicate shipping notifications and orders being incorrectly grouped in the vendors store.
If you turn this on, it might cause Jetti to push invalidly formatted email addresses to dropship vendor backend systems, which can cause the systems to refuse orders.
Last updated March 6th, 2020
How can I export a file of all vendor emails?
You can export a file with all emails by clicking Batch import users in your dropship providers, and then click Export.
Last updated March 18th, 2020
How can I export a list of my vendors?
You can export a list of your vendors and their details by going to the Dropship providers in Jetti, and clicking Batch import users on the top right. Then click export, and you will receive a CSV file with all the vendor information.
Last updated February 28th, 2020
If a dropship vendor cancels an order, does the customer get notified?
Jetti does not currently notify the customer, so you would need to get in touch. However, our new returns portal will be fixing this issue for you.
Last updated February 21st, 2020
If I can't connect to my vendor's Ecommerce platform, what is the process?
They can use the dropship portal.
Last updated January 27th, 2020
What does an inventory only - integration mean?
With inventory only - integration, there isn’t a way for us to create an order in the vendors store, whereas we can for example with Shopify.
As such, the vendor will need to mark the item as shipped from their dropship portal.
If the inventory level changes (eg the vendor sells something), this will reflect in Jetti.
Last updated February 10th, 2020
What is the process for creating a shipping label?
If your vendor uses Jetti's dropship portal, they can print domestic and international labels. You can either use Jetti's discounted USPS account or integrate your own carrier via our Shippo integration.
Last updated January 27th, 2020