FAQs

In the case that an order has mistakenly been sent to a wrong platform, or there has been a setting or data change, there is a way to re-send it correctly. To do this, you need to first mark the order as unsent. Then, you will be able to select the correct platform and re-send the order.

Using our API it is possible to connect directly to a vendor’s inventory system and keep stock levels automatically synchronized. This feature is currently available on Jetti's Plus Plan (formerly Enterprise).

In the case that you do not want items to be automatically published to your site, for example, because you would like to edit them first in your store, there is an ability to add a publishing delay.

To do this, go to you store's settings from Integrations. Under the Publishing tab, disable the setting "Make products immediately available after publishing.". The items will then appear in your Shopify admin area. However, they won't yet be live on your website.

To pay your vendors manually, go to their payment report in Vendor settings > Payments, and click on "Pay selected". Ensure that the payment method has been set to "Other" before pushing the payment. If you select "Stripe", it will still send the payment to the vendor through the Stripe integration.

When setting up a SquareSpace feed, you may run into the error "TypeError: Invalid attempt to spread non-iterable instance". This error is typically caused by either the fact that the vendor has not authenticated properly, or that the vendor is currently not on a SquareSpace Advanced Commerce plan.

Learn more about how to setup a SquareSpace vendor correctly.

When setting up an inventory feed for a dropship provider, all of the items fetched will be shown in the dropship portal, along with the feed settings. Some marketplaces may want to hide some of this detail.

For example, to only show the published items. Or, show their products with the content edited (e.g. if the marketplace is re-shooting the images). When doing this, you'll need to select the following option under the inventory feeds tab in the dropship provider settings. You may need to refresh the portal once the setting change has been made for it to take effect.

Note: You'll still see the inventory feeds under Inventory > Inventory feeds if you need to change settings or publish products.

If an automated payment to your vendor has failed, you can re-send it easily from Jetti. To do that, go to Contacts > Payments > Sent payments, from where you can filter to show the list of payments with errors. You can then click to re-send from the menu.

If there are subsequent setting or data changes on an order after it has already been synced to a vendor (e.g. shipping price or sync setting changes), the order can be re-synced by going into the purchase order in Jetti, and clicking on "Mark as unsent" at the top. This will re-send the order, which will include the setting changes.

If a vendor does not want certain items or information to be shared in a marketplace, they can tag these items as no-dropship as default. This will then keep Jetti from pulling in the information of the items. Custom tags can be added also, this can be done from the Publishing tab in the inventory feed settings.

We recommended setting up a separate app. It will allow us to connect quicker with your store and allow you to manage each marketplace’s access individually, should you need to change or disconnect a marketplace down the line.

No, they will not. The transaction happens outside of Jetti.

If new items are not being fetched, check that you have not added any blank lines in-between the items. A blank line is read as the end of the document by the system.

Number of SKUs are based on the individual variants. As the infrastructure/ resources required are linked to the number of variants not products.

WooCommerce orders can be marked as "processing" when the option "Mark the order as paid immediately" under the Prices - tab is selected.

Currently this is not possible, as each brand needs to have a different contact email. For payments, however, the same email can be used.

If your vendors use Shopify as their platform, they will receive and fulfill orders directly from their Shopify site. They will be able to view all relevant order information from their Orders-tab, and generate the shipping label and packing slip when fulfilling the order. They can also refund the client directly from there.

Learn more about how they view their orders here.

By default Jetti doesn't send the customer emails. "Including customer emails" is off by default in the app to prevent duplicate shipping notifications and orders being incorrectly grouped in the vendors store.

If you turn this on, it might cause Jetti to push invalidly formatted email addresses to dropship vendor backend systems, which can cause the systems to refuse orders.

Our recommendation would be for you to export a CSV file from your Shopify store as an example, so that it matches 100% your product creation.

We do have a sample document, but it should be white labelled and adapted to your specific use case. Contact us and we can send it to you!

You will still be able to see the features in your Jetti account, but will need to request to trial them if you are interested in using them.

Yes.

You can enable the "Send order notification" setting. This setting us under Contacts > Orders. You will see this setting there that needs to be enabled:

This setting is usually not on by default, as your vendors typically get notifications from their store

Your vendor using a different shipping app should work fine, with orders flowing normally to the app and inventory levels adjusting. If you detect any issues after the setup, get in touch: support@jetti.io

You can do this by enabling the setting "Include shipping label in packing slip" under __Contacts > Shipping. __

If you are using ShippyPro, there is an option to automatically generate return labels for outbound shipments.

You can void a shipping label by going to Track under Sales, and clicking "Shipped" under the dropdown menu next to the order. Then click "Refund".

In this case, you can use the Ean / barcode or other identified. It should be unique to that variant and not at the product level (e.g. if a prouct has multiple variants).

You can export a file with all emails by clicking Batch import users in your dropship providers, and then click Export.

If you see "not traced" on a product in the inventory feed, it means the vendor is not tracking inventory levels, e.g. they have an unlimited amount of stock.

When a product is no longer published on the vendor store, Jetti sets the inventory level to zero, and marks the item as removed in the inventory feed.

You can use the Zero Out app to automate removing the items, or have an email signup to register when it comes back online.

When mapping values, you need to have the Name, qty, and sku.

Important: qty needs to be written that way, with lower case. If you write quantity or Qty, it won't work.

Read more about mapping values correctly here.

If you want to send customer instructions to the brand for generating these details, you can ask them to enter your name / email when creating the private app.

No, you cannot override the inventory policy. If you try making a change, the app will just reset it to the original value.

Rates are not available through Shippo. You should recreate the order with the same order conditions and send the screenshots of the error messages to Shippo to resolve.

Yes. Once you have set up the inventory feed, you need to select the email / portal option under Partial Order Automation in the Orders - tab.

No, changing the theme does not impact Jetti.

You can export a list of your vendors and their details by going to the Dropship providers in Jetti, and clicking Batch import users on the top right. Then click export, and you will receive a CSV file with all the vendor information.

No, only inventory will be reflected in Jetti. You will need to make an adjustment, or raise the return in Jetti for it to be reflected.

You can make manual adjustments to invoices from the Payments report - Contact > Payments. Click the contact and scroll down to the invoices. You will see an Adjustments-column, if you click on one of them, you will have a pop up where you can add the adjustment.

You can pull in inventory from your Wix vendors using either a CSV, or Google Drive sheet. The sheet needs to include columns with Sku and qty as headers.

There is a different process depending on what platform your vendor uses. The easiest way for the vendor to ship orders if it's not possible to sync directly with their Ecommerce platform, is through the vendor portal.

Currently Jetti does not support placing orders in the vendor's store within their currency. As a work aroud, you can pass back the order value as the default price in their store, which should be in their currency. To do this, select "Use the default price in their store" under the Orders-tab.

Commission rates are used when you want to retain a percentage of the customer price and pay the vendor the retainer. In this model, you don't need to know the cost price of the item. If you don't use commission rates, you'll instead need to know the cost price of the item. This will be the amount you pay your vendor.

You can delay payments to vendors by adding the number of days for the delay in the settings under the Prices - tab. In case you need to send a payment early, you can disable this setting.

Jetti does not currently notify the customer, so you would need to get in touch. However, our new returns portal will be fixing this issue for you.

To set adjustment reasons, you need to navigate to Setup > Inhouse Shipping. Scroll down to the Adjustment Reasons - part and add the adjustment reasons. Once saved, these reasons will show up when adding inventory adjustment files to Jetti, are are used for stock takes and returns as well.

At the moment we can't track shipping cost data as it's not available in the vendor's platform for us to import. We can only fetch the tracking number, carrier, etc.

You can choose whether you would like to incorporate discounts into the payout amount. To do this, navigate to the prices tab, there is a checkbox for toggling whether to incorporate discounts.

The vendor shouldn’t incur any payment fees through Shopify.

The vendors have an option to mark the order as paid immediately, or sync the order as paid. Although you can mark the order as paid, this won’t trigger any payment. Some vendors may require this as only paid orders are imported into their shipping app. E.g. if they have connected ShipStation to their Shopify. The actual payments are sent to vendors separately.

When you click to publish, it will publish the different items (sizes) under a single product.

You can choose to sync the amound paid by the customer, the payout amount, or a default price. To choose this setting from the Orders - tab.

Yes, you can use 3rd party apps such as ShopPad to add extra options at checkout, letting customers personalize products by having them engraved, monogrammed, custom printed and more.

Yes, just navigate to the Shipping tab, and disable "Include label in packing slip".

They can use the dropship portal.

If the shipping information is connected to the vendor's Shopify store, we can retrieve it, If not, it would need to be added to the vendor portal.

Your vendors could receive orders from your marketplace in their own Shopify or Ecommerce store, if they are running one. These will be marked as coming from your marketplace.

It could be that Jetti is being sent the prices without the VAT, which is likely the setup of the vendor store. If you want to add the VAT amount onto the items, you can use the price uplift feature in the inventory feed settings. Once you have saved the change, you will need to a) re-fetch the feed and b) click the sync retail prices button.

With inventory only - integration, there isn’t a way for us to create an order in the vendors store, whereas we can for example with Shopify. As such, the vendor will need to mark the item as shipped from their dropship portal. If the inventory level changes (eg the vendor sells something), this will reflect in Jetti.

You can do so from your Jetti account:

1. Go to "Sales" and click on "Track"
2. Select the order, and click on the three dots on top of the page. Click "Regenerate label"

Answer: Syncing new products from a store takes place on an hourly basis.

Stock levels and pricing sync continuously, but can be disabled. All other product attributes and information are imported the first time, but don't sync afterwards.

Yes, there is an option under each Inventory feed setting to enable or disable syncing Sale Prices.

Yes, this is possible to decide for each individual vendor.

Yes, we support manual product imports through CSV or Google Sheets.

See a list of our integrations with e-commerce platforms here under https://jetti.io/integrations/dropship

If your vendor uses Jetti's dropship portal, they can print domestic and international labels. You can either use Jetti's discounted USPS account or integrate your own carrier via our Shippo integration.

While we do offer multiple onboarding calls as a standard, we are no in a position to offer a fully managed service. It is also in the customer's best interest to have them be in control of their own accounts, for example when handling vendor onboarding in the future.