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How WooCommerce Vendors View an Order

This article will show you how the vendors view orders from their WooCommerce account.

Last updated July 7th, 2020

If your vendors use WooCommerce as their platform, they will receive and fulfill orders directly from their WooCommerce site. This means that there is no need for them to access external portals for you to communicate these orders to them. Whatever orders come to Jetti, will also come to their site.

As you are familiar with how orders look like in your Jetti portal, you may wonder how it looks from the vendor's side. This article will show you how the vendors view orders from their WooCommerce account.

What Does the Order Dashboard Look Like?

In WooCommerce, the vendors will have an Orders tab that they can click into on the left-hand side panel. When clicking into this, they will be able to view their orders dashboard.

The orders will also display your store’s name, ensuring that your vendor knows the orders are coming from you.

The orders dashboard also has a search function, so that vendors can easily search orders by your store’s name.

What Information Does Each Order Contain?

When clicking into an order, the vendor can view all the relevant information. Each order has its order source, which shows as the billing information (in this case, your store).

Each order is also marked by its order status.

If an order needs to be refunded in case of a return or cancelation, it can be done by clicking Refund under the order summary.

Packing Slips and Shipping Labels

Currently it is not possible for Jetti to pass shipping labels directly to vendors using WooCommerce. Therefore, they can print their own directly from their WooCommerce accounts. To do this, they will need to install a plugin, such as the WooCommerce Print Invoice, Packing Slip, Delivery Note & Label plugin.

After doing that, they’ll be able to see an option to download the slips and labels directly from their orders dashboards, next to each order.

Moreover, packing slips can be passed to vendors through the order notes. If you include the slips in the notes, your WooCommerce vendors will be able to view and download them.

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