This article will cover the different advanced order options Jetti offers, that allow for customizing the order flow to fit the needs of the marketplace.
Last updated December 29th, 2020
One of the main functionalities and benefits of Jetti is the ability to set up automatic order routing to vendors’ stores. While most marketplaces benefit from this automated function, each of them may have different needs and requirements of how the order is sent out, and how it appears to the vendor and customer.
This article will cover the different advanced order options Jetti offers, that allow for customizing the order flow to fit the needs of the marketplace. While the availability of these settings vary based on the vendor platform, this article will cover all settings available for Shopify vendors as an example.
The ability to trigger an order confirmation email in the vendor's store when the order is synced. This will typically be sent to the email that has been opted to send with the order.
The ability to send across the customer's email with the order. By default, Jetti will send the company email along with the order to prevent the marketplace’s customer details from entering CRM software the vendor may have connected. There is, however, the option to include customer emails if needed.
The ability to send across the customer’s phone with the order. By default, Jetti will send the marketplace’s phone along with the order to prevent customer details from entering CRM software the vendor may have connected.
Choose whether a PDF of the customer's invoice will be included in the email sent to the vendors. The options are:
The ability to set the marketplace’s purchase order reference in the vendor’s store rather than using their reference number. The reference for the purchase order will also be set as a tag.
When syncing the order to the vendor's platform, there is the ability to select which address to include as the invoice address. The options are:
When syncing orders directly with a vendor's store, there is the ability to control which price should be set for the items. Some vendors might want the full retail price, whereas others may want the price the marketplace is paying them for the item. The options are:
The ability to convert the prices from the currency in the marketplace with the currency in the vendor's store when syncing orders. This will also convert the price of the shipping into the currency of the store.
Apply a discount code when placing the order in the vendor's store. This is only typically needed if the commission fees need to be tracked. This may have accounting implications in the vendor's Shopify store, so we recommend checking with them before enabling. This is only currently Shopify supported.
Ability to decide which items to sync. The options are:
The ability to include the shipping price when syncing the order to the vendor store. This won’t impact any settings related to paying for shipping or charging the customer at checkout.
The ability to set specific tags per vendor. This is currently only Shopify and API supported.
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