Syncing product updates with your online store

Jetti can automatically sync inventory, pricing and product details for in-house and drop-ship items with your store.

Last updated October 12th, 2017

Jetti can sync inventory levels, pricing and product details (e.g. images, tags) with your online store. It's sometimes useful to see a history of the updates Jetti has made to your store. This can be done from either the inventory list or when viewing items within an inventory feeds.

You can also view a consolidated list of all updates sent to your channel from the settings page for your online store. For example, if you are using Shopify, go to Setup > Shopify you'll see list of what updates were made and when.

Inventory updates

Whether you droship or fulfill items in-house, Jetti will be the inventory master for your system. This means any changes to inventory levels will be sent to your store automatically. This will override any changes you make within the admin interface of your store (e.g. in Shopify's admin) or changes made by other connected apps. When using Jetti, we recommend you turn off any other inventory management systems to avoid syncing issues.

Updates are typically made within a few minutes, most of the time within a few seconds. If you are updating many items at once, it may take longer. The following events trigger inventory updates in Jetti:

  • When a sale is imported from your online store
  • When the inventory levels on a inventory feed change
  • When you make a manual adjustment for an in-house item
  • When you receive items on a goods receipt for a replenishment purchase order
  • When you or your vendors ship items on an order

Pricing updates

If you are managing pricing outside of Jetti, you'll need to turn off the sync pricing option under your channel settings. Unlike inventory updates, pricing is a two-way sync in Jetti. This means you can update the prices on your online store or within Jetti.

If you are connecting inventory feeds to your dropship providers, we recommend syncing pricing so your payments are accurate.


How often does the product sync run?

Answer: Syncing new products from a store takes place on an hourly basis.

Last updated January 27th, 2020

What product information is synced?

Stock levels and pricing sync continuously, but can be disabled. All other product attributes and information are imported the first time, but don't sync afterwards.

Last updated January 27th, 2020

Can you disable Sale price sync so items only sell at full price?

Yes, there is an option under each Inventory feed setting to enable or disable syncing Sale Prices.

Last updated January 27th, 2020

Can you decide whether products are automatically published from vendors or go through an approval process?

Yes, this is possible to decide for each individual vendor.

Last updated January 27th, 2020

What happens to products that are no longer available on the vendor store?

When a product is no longer published on the vendor store, Jetti sets the inventory level to zero, and marks the item as removed in the inventory feed.

You can use the Zero Out app to automate removing the items, or have an email signup to register when it comes back online.

Last updated March 11th, 2020

What does "not tracked" mean on a product in the Inventory feed?

If you see "not traced" on a product in the inventory feed, it means the vendor is not tracking inventory levels, e.g. they have an unlimited amount of stock.

Last updated March 12th, 2020

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