Last updated July 2nd, 2020
When shipping items, it is important to check that the packaging dimensions and weights have been accurately set. This article will explain how this can be done.
Before doing this, do ensure that you have a valid shipping address. To validate it, go to Contacts > Click on a dropship provider > Scroll down to Contact Details under Contact > Click on Validate address. The system will let you know if the address is valid.
To set packaging dimensions and weights, the vendors need to have all the accurate information about their products. The dimensions and weights can be set on an individual basis, whenever printing a shipping label. This can be done via the dropship portal, by selecting the right order from the “Orders” tab, and editing the weight/dimension before printing the label.
If you do not want to worry about repeating the process for each individual item, defaults can be set. This way, your vendors do not need to set the values every time they are printing labels, as the fields are already populated with the defaults.
To set a default weight go to __Contacts > Select dropship provider > Shipping __
Note: If you decide you want to override the default settings, you can do so from Integrations > select the shipping provider (e.g. Shippo) > set the values under Shipping RatesBack to Shipping