Setup Guide - Onboard your Vendors

This article will show you how you can use Jetti to onboard your vendors and automate your dropshipping process by following a few simple steps.

Last updated January 20th, 2020

Onboarding Your Vendors

Are you looking to start dropshipping or creating a multi-vendor marketplace? This article will show you how you can use Jetti to onboard your vendors and automate your dropshipping process by following a few simple steps.

Your vendors will most likely only need to provide you with API credentials, which many vendors are already familiar doing (and shouldn't take more than a few minutes!). Nothing else is required from the vendor, as covered in Step 1. The rest of the vendor connection settings are done by you in the Jetti account, by following the steps detailed here.

Have any questions? You can contact our support through our live chat or at

Step 1

Vendor Login and Notifications

Your first step is to add the emails of your vendors, so that they will be directly notified about orders and have access to their Vendor Portal. This will always keep your vendors in the loop of incoming orders, saving you the trouble of back-and-forth communication.

How to do this:

  1. Navigate to the "Contact" tab on the left
  2. Click on "New dropship provider"
  3. Add the name of the vendor and press "save"
  4. Add the email address and press "invite"

Note: If you vendor uses Shopify or another platform Jetti supports, Jetti can fully integrate with it and therefore there is no need for a vendor portal. Check out how the Shopify integration works, as well as our other integrations with different platforms.

Step 2

Add your Vendor Information

You can add the vendor information as shown in the picture below. Having done this once, you don’t need to worry about populating the address every time you want to create a shipping label.

Once the vendor's email has been added, scroll down and fill the following fields:

Step 3

Add Vendor Agreements (optional)

Would you like to give the vendors access to vendor agreements? You can easily do so through Jetti, by allowing the vendors to access and confirm the agreements directly from their vendor portal.

Just continue scrolling down on the "contact" tab until you see an option to set up an agreement.

Step 4

Order Setup

Your next step is to set up an order process that makes the most sense to you and your vendor, by deciding the settings on how vendors will be notified about orders. Depending on your preference, you can define whether vendors receive order notifications, or whether the orders should automatically be transmitted into their ecommerce stores without a notification. If you enable the notifications, your vendors will receive an email of the order on top of sending it to their store. This will ensure that orders are communicated in the most efficient way.

How to do this:

  1. Click on the "Orders" tab
  2. You will see different options for order automations. Depending on which store you connect to, the settings will differ. For instance, in Shopify you can choose to enable the automatic order notification.
  3. Click "save"

Step 5

Shipping Setup

After the order setup, you can go ahead and decide on the settings of your shipping. Go ahead and choose your preferences on whether shipping labels are provided to vendors, what shipping rate shows in checkout, and if shipping revenue is passed to the vendors. By doing this setup once, you won’t have to worry about generating labels each time moving forward.

How to do this:

  1. Click on the "Shipping" tab
  2. Choose your preferences and click "save"

Step 6

Setting up Inventory Feeds

Are you looking to have your store be directly synced with the vendor’s inventory? You have the option of integrated inventory feeds, where the products, stock levels and prices are all synced, completely removing you from having to worry about what is happening on the vendor’s side. However, if you wish to do a manual setup, that works too. This can be useful for instance when you wish not to show any on-going sales on the vendor’s site.

You can find these settings from the "Inventory Feed" tab.

Want to learn more? Check out this article for more information on the Inventory Feed settings.

Note: If you are looking to manually manage your stock levels, check out this article to learn how to do so.

Step 7

Set the Commission Rate and Payments (optional)

Stop worrying about payments that are due to your vendors by simply setting up automated payments to each of your vendor. You only need to do this once, and by setting up the commission rates that you had agreed on, Jetti will automatically send out your payments based on that.

You can find these settings in the "Prices" tab.

You can also set your vendor's payment details from the "Payments" tab. Learn more about the payments settings here.

Step 8

Set your Vendor Custom Fields (optional)

You can choose to display the vendor’s logo, shipping conditions and description on the website and order documents, giving the end-customers a clearer picture of where each product is from. On the contrary, if you prefer everything to display your own branding (and giving the customers a more unified experience), you can do so too.

Just navigate to the "Custom fields" tab and change the settings. Hit "save".

Step 9

Map Brand Names (optional)

Have a clear breakdown of all the relevant brands associated with each vendor by using Jetti to map the brand names. This may be useful if you want to route orders to the specific vendor based upon a tag or shipping destination, regardless of the brand name.

How to do this:

  1. Naviate to the "Advanced" tab
  2. Click on "map to any brand name" and save

For more information on this, check out this article.

Step 10

Servicing Configuration (optional)

Apply any order routing restrictions to the vendor based on countries served, product types/tags, and SKUs. This will set rules for which vendors should fulfil which order

How to do this:

  1. Naviate to the "Advanced" tab
  2. Scroll down to "Advanced configuration" and enable your preferred settings. Click "save".


Where do vendors receive orders to?

Your vendors could receive orders from your marketplace in their own Shopify or Ecommerce store, if they are running one. These will be marked as coming from your marketplace.

Last updated January 27th, 2020

Why does the system import all sizes as different items?

When you click to publish, it will publish the different items (sizes) under a single product.

Last updated February 19th, 2020

How can I ensure my vendors are receiving email notifications when they receive orders?

You can enable the "Send order notification" setting. This setting us under Contacts > Orders. You will see this setting there that needs to be enabled:

This setting is usually not on by default, as your vendors typically get notifications from their store

Last updated April 8th, 2020

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